Question 1

Which Rockledge communities do you regularly cover?

Accepted Answer

This page lists Downtown.

Question 2

How do visits work for occupied homes or buildings in Rockledge?

Accepted Answer

Share entry notes, parking, and any HOA or condo check-in steps before the visit so the crew can reach the listed rooms in Rockledge without guessing building rules.

Question 3

How do you plan trips into Rockledge?

Accepted Answer

Travel time from our base is typically 25 min; we route Rockledge stops together when schedules allow.

Question 4

Can I book a one-time cleaning?

Accepted Answer

Yes. You can book a One-Time Cleaning without committing to recurring service. This type of cleaning can be ideal before or after a party, before guests arrive, for special events, during a move, or simply whenever your home needs some extra attention.

Question 5

Why might you recommend a Deep Cleaning before recurring cleanings?

Accepted Answer

If your home has not had a detailed professional cleaning in some time, buildup may be present in several areas. A Deep Cleaning allows us to establish a fresh cleaning baseline. After that, regular cleaning visits can maintain your home much more efficiently. Our team can help evaluate your situation and recommend the service that best fits your needs.

Question 6

Do you clean homes with pets?

Accepted Answer

Yes. Pets are part of the family, and we regularly clean homes with dogs, cats, and other pets. We simply ask that you let us know in advance if there are any special instructions, such as a pet that should not leave a certain room or that needs to remain in a specific area while we clean.

Question 7

Will the same cleaning team come to my home every time?

Accepted Answer

Whenever possible, we try to maintain consistency with the team assigned to your home. However, changes may occasionally happen because of vacations, days off, emergencies, scheduling changes, or other operational needs. Regardless of which team visits your home, our professionals follow the same cleaning standards and service information recorded for your property.

Question 8

Is the inside of the oven and refrigerator included?

Accepted Answer

Cleaning the inside of the oven and refrigerator may depend on the type of service selected and, in some cases, may be available as an additional service. To see exactly what is included with your cleaning, please visit our Service Checklist section.

Question 9

What is Move-In/Move-Out Cleaning?

Accepted Answer

Move-In/Move-Out Cleaning is specifically designed for homes where someone is moving in or moving out. Because the property is usually empty or partially empty, our team can access areas that may not normally be available during a regular residential cleaning, including certain interior surfaces and spaces usually covered by furniture or personal belongings. Please visit our Service Checklist to see everything included with this service.

Question 10

Are the cleaning products safe for children and pets?

Accepted Answer

We use products appropriate for residential cleaning and follow proper safety procedures during the service. If anyone in your household has allergies, specific sensitivities, or if you have product preferences because of children or pets, please let our team know before your cleaning.

Question 11

Do I need to be home during the cleaning?

Accepted Answer

No. You do not need to be home while we clean. Many of our clients provide a key, door code, garage access, or specific entry instructions so our team can complete the service while they are away. If you prefer to stay home during the cleaning, that is completely fine. We simply ask that you allow our cleaners access to the areas being cleaned while they are working in each space. We can coordinate the best access option with you before your appointment.

Question 12

How often should I schedule a cleaning?

Accepted Answer

It depends on your household and lifestyle. Families with children, pets, or higher household traffic often benefit from weekly or biweekly cleanings. We also offer other cleaning frequencies based on each client's needs.

Question 13

How is the price of my cleaning calculated?

Accepted Answer

The price can vary based on several factors, including the size of your home, number of bedrooms and bathrooms, type of cleaning, service frequency, current condition of the property, and any additional services requested. You can also use our Smart Calculator available on our website. The calculator uses real information about your home to provide an estimated average cost for the service. It does not provide a final price or official quote, but it can help give you a more realistic idea of the expected cost before requesting an estimate.

Rockledge Cleaning Services by Felix Services

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